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ServiceNow Implementation.
Transform your enterprise with the ServiceNow® Now Platform. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.
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Our approach.
A successful implementation is the result of a fruitful collaboration between you and ASP. Understanding your challenges and agreeing on key metrics to define success are the goal of the initiation phase. The outcome here is that the project team is ready to deep-dive in discovery workshops to define the process and agree on how to implement them. The joint team, you and ASP can plan together the steps to reach the project outcome. People are informed of what is expected from them and how this contributes to the common goal of the organization.
We hold workshops per process. Processes are Incident, Request, Catalog, Change, Problem. We align with the ITIL processes. The goal of the workshops is to explain and show what ‘out of the box’ comprises and going into the details. The result of this phase, which we call the agreement phase, is that the implementation team is ready to start configuring the ServiceNow instance of the customer.
In this phase we start implementing. The previous agree phase resulted in user stories to be worked on by the implementation team. Of course, It will come as no surprise that we use ServiceNow as the technology to keep track of the stories, organized by stories and topics. During the implementation we stick to the principle of avoiding customization, being defined as “developing custom code to change the out-of-the-box functionalities of the platform”. Sometimes the line between configuration and customization can be perceived as a very fine one.
Ending this configuration phase results in the organization being ready to start user acceptance testing.
In this phase we transition from configuration to go-live. Well, actually we go one step further. The days right after go-live, we foresee an extended presence of our team to assist our customer in providing this post go-live support. “I am not able to login”, “Where is that report again?” are typical issues we get during the first days after the roll-out. A key element in the successful usage and further rollout of the ServiceNow platform is the knowledge available internally at the customer.
Products.
Work with us and discover our…
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